25superph is committed to protecting the personal information of every player. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and how you can exercise control over your own information.
These cards summarise the most important privacy principles behind the 25superph platform. They are not a substitute for the full Privacy Policy — please read the complete document below.
Personal information collected by 25superph is stored on servers located in, or subject to, Philippine data protection jurisdiction. Cross-border transfers occur only where strictly required for payment processing or regulatory compliance, and always under adequate protection agreements.
25superph does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used exclusively to operate the platform, comply with regulations, and improve your gaming experience.
All data transmitted between your device and 25superph servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data including passwords, payment details, and identity documents is never stored in plain text.
As a 25superph account holder, you have the right to access, correct, delete, and restrict the processing of your personal data. These rights can be exercised through your account settings or by contacting our support team directly.
25superph handles all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, as overseen by the National Privacy Commission (NPC).
In the event of a personal data breach that poses a real risk to your rights, 25superph will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the incident, as required by law.
Scope of This Policy: This Privacy Policy applies to all personal data collected and processed by 25superph in connection with the operation of the 25superph Platform at 25superph.net, including all account management, gaming, payment processing, customer support, and marketing activities. By using the 25superph Platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled.
25superph operates as an online casino and sports betting platform serving players across the Philippines. As a platform that processes real-money transactions and collects identity information for regulatory compliance, we recognise that privacy is not a secondary consideration — it is a core responsibility.
This Privacy Policy has been drafted to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects 25superph's obligations under PAGCOR's player protection and anti-money laundering frameworks.
If you have questions about how 25superph handles your personal data, or wish to exercise any of the data rights described in this Policy, please contact our Data Protection Officer at the details provided in Section 16.
For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is the operator of the 25superph Platform, accessible at 25superph.net.
Questions, requests, and complaints relating to data privacy may be directed to the 25superph Data Protection Officer via the contact details provided in Section 16 of this Policy. All data privacy requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days unless extended timeframes are required by the complexity of the request.
25superph collects the following categories of personal data from or about players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number, selfie photograph | KYC verification; regulatory compliance; age verification (21+) |
| Contact Data | Mobile number, email address, residential address | Account communication; OTP delivery; support |
| Financial Data | GCash account number, PayMaya number, bank account details (BPI, BDO, Metrobank), transaction history | Deposit processing; withdrawal processing; AML compliance |
| Gaming Data | Game session history, wager amounts, win/loss records, game preferences | Platform operation; responsible gaming monitoring; dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security; fraud prevention; platform performance |
| Usage Data | Pages visited, features used, time spent on Platform, click patterns | Platform improvement; personalisation; analytics |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Service delivery; dispute resolution; quality assurance |
Sensitive Personal Information: Identity documents and biometric verification photographs constitute sensitive personal information under the Philippine Data Privacy Act. 25superph collects these only to the extent required for KYC compliance and applies enhanced protection measures to this data category.
25superph collects personal data through the following channels:
Under the Philippine Data Privacy Act of 2012, 25superph processes your personal data on the following legal grounds:
25superph uses the personal data it collects for the following purposes:
Marketing Communications: 25superph will only send you promotional messages if you have opted in to receive them. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team.
25superph does not sell, rent, or commercially exploit your personal data. We share your information only in the following circumstances and only to the extent necessary for the stated purpose:
Financial data necessary to complete deposit and withdrawal transactions is shared with GCash, PayMaya, BPI, BDO, Metrobank, and other authorised payment service providers operating under Philippine financial regulations. These providers process data only for payment settlement purposes and are bound by applicable data protection obligations.
Identity documents and selfie photographs are shared with third-party KYC verification providers solely for the purpose of confirming your identity and eligibility. These providers are contractually bound to use the data for no other purpose and to delete it once verification is complete.
For live dealer games and third-party-provided RNG games, limited game session data may be shared with the relevant game provider for game operation, result verification, and dispute resolution purposes. Game providers do not receive financial or identity data beyond what is necessary for these specific purposes.
25superph is required to share certain player data with PAGCOR and other Philippine regulatory or law enforcement bodies upon lawful request, including data relevant to anti-money laundering investigations, tax reporting, and licensing compliance.
Legal counsel, auditors, and other professional advisers engaged by 25superph may have access to personal data on a need-to-know basis for the purposes of providing their professional services, subject to professional confidentiality obligations.
In the event of a merger, acquisition, or sale of all or a material part of 25superph's business assets, personal data may be transferred to the successor entity, subject to equivalent data protection commitments. Players will be notified of any such transfer where required by law.
25superph uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device that allows the Platform to recognise your browser, remember your preferences, and collect usage data.
You may configure your browser to refuse non-essential cookies or to alert you when cookies are being placed. Note that disabling certain cookies may impair your ability to use some features of the 25superph Platform. Instructions for managing cookie settings are available through the settings menu of all major browsers used by Filipino players (Chrome, Firefox, Safari, Edge).
25superph retains personal data for as long as is necessary for the purposes for which it was collected and for as long as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 25superph's data disposal procedures.
25superph implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction:
No System is Infallible: While 25superph takes extensive steps to protect your data, no internet-based system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 25superph accounts and to enable two-factor authentication where available.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 25superph. These rights may be exercised by contacting our Data Protection Officer as described in Section 16:
You may request a copy of the personal data 25superph holds about you and information about how it is processed.
You may request correction of inaccurate or incomplete personal data held in your 25superph account.
You may request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
You may object to processing based on legitimate interests, including direct marketing and profiling.
You may request a structured, machine-readable copy of the personal data you have provided to 25superph.
You have the right to be indemnified for any damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data used by 25superph.
Requests will be acknowledged within five (5) business days and fully resolved within thirty (30) calendar days. Where a request cannot be fulfilled — for example, because legal retention requirements prevent deletion — 25superph will explain the reason in writing.
The 25superph Platform is strictly for adults aged 21 and over. 25superph does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by or for a person under 21, we will immediately suspend the account, reverse any transactions, and delete the associated personal data to the extent permitted by applicable law.
Parents and guardians who believe a minor has registered on the 25superph Platform are strongly encouraged to contact our support team immediately so that appropriate action can be taken. We also recommend installing parental control software on shared household devices to prevent access to online gaming platforms by minors.
25superph primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including certain game providers, cloud infrastructure partners, and KYC verification platforms — may process data in other countries.
Where personal data is transferred outside the Philippines, 25superph ensures that such transfers are conducted under appropriate safeguards, including:
You may request information about the cross-border transfers that apply to your specific data by contacting the 25superph Data Protection Officer.
The 25superph Platform does not contain links to external third-party websites as a matter of policy. However, game providers and payment processors accessed through the Platform operate their own systems and are governed by their own privacy policies.
25superph is not responsible for the data practices of third-party systems accessed as part of payment processing or game operation. Players are encouraged to review the privacy policies of their chosen payment providers (GCash, PayMaya, BPI, BDO, Metrobank) independently.
25superph reviews and updates this Privacy Policy periodically to reflect changes in data processing practices, regulatory requirements, or platform functionality. The date of the most recent revision is displayed at the top of this document.
Where changes are material — such as a change in the categories of data collected, the purposes for which data is used, or the parties with whom it is shared — 25superph will notify registered players via email or platform notification at least fourteen (14) days before the changes take effect.
Continued use of the 25superph Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should close your account by contacting our support team.
For any queries, requests, or concerns related to this Privacy Policy or the handling of your personal data by 25superph, please contact our Data Protection Officer:
If you believe that 25superph has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). Information about the NPC complaints process is available through the NPC's official government website.
Effective Date: This Privacy Policy is effective as of January 2026 and supersedes all prior versions. © 2026 25superph. All rights reserved.
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